Curbside Pick-Up: Online orders may be canceled with a full refund under the following conditions:
The order must be canceled within 5 days from the purchase date or the sale is final.
Should the customer take possession of purchased merchandise prior to the 5-day refund expiration period, the sale is final. Possession is the point when a buyer loads purchased items into their vehicle and exits from FCG property.
The refund period offers buyers a (5) day window to inspect an item before taking possession.
At the time of the delivery, an item can be refused for a refund minus a 10% restocking fee. The delivery fee cannot be refunded unless the order is canceled prior to delivery.
Once the item is delivered and the delivery team leaves the delivery residence, the sale is final.
This COVID 19 addendum does not apply to shipping. Once the shipper takes possession, the sale is final.
Return & Shipping Policy
ALL SALES ARE FINAL.
Many of the items at Furniture Consignment Gallery (FCG) shown on our website are pre-owned. Therefore, it is our recommendation that buyers take the time to visit our locations to view and inspect items of interest in person. We are happy to offer our opinion about an item’s condition, appearance, and quality. However, buyers see items in different ways. Our standards for condition, quality, and appearance may be different than our buyer’s standards. Therefore, it is very important that buyers perform their own due diligence by inspecting items in person. FCG will not be held responsible for any claims about condition or quality.
Authentication: We rely on our consignors, research, and our personal familiarity with items to determine their authenticity. Many pieces are branded or labeled, and we often put our best guess about the period of an item's circa, its provenance, manufacturer’s name, etc. It is the responsibility of the buyer to authenticate items to their satisfaction. We will gladly provide additional photos and closeup photos and answer questions to the best of our abilities, but will be held harmless if any discoveries about branding and authentication are discovered after purchase. It is the buyer’s responsibility to authenticate items to their satisfaction prior to purchase.
Measurements: FCG employees take time and care to provide measurements to buyer’s and measurements are listed for each item. We are happy to re-measure and double-check measurements prior to purchase but will be held harmless if an item is delivered and the measurements are different than those that were provided on our website. Buyers should double-check measurements prior to purchase to confirm that an item will clear a doorway or fit properly in a specified area.
AS WE OFFER NO REFUND OR RETURN POLICY ON ANY ITEM AND ALL SALES ARE FINAL, BUYERS MUST PERFORM THEIR OWN DUE DILIGENCE ON THE QUALITY, CONDITION, AUTHENTICATION, AND MEASUREMENTS OF ANY ITEM.
ALL SALES ARE FINAL.